Refund policy
We want you to be happy with every piece. Because our products are personal and handmade, our policy is built to be fair to you while keeping every customer's order safe and hygienic.
Returns
You may request a return within 30 days of delivery if the item is:
- Unused, in its original condition and original packaging
- Defective, damaged on arrival, or not what you ordered
Custom and made-to-order pieces are made only for you, so they are final sale and cannot be returned. If a custom piece has a manufacturing defect, it is covered by our one-year warranty.
Items that have been worn, used, altered or damaged after delivery are final sale and cannot be returned.
Restocking Fee
A restocking fee of $20 per item applies to approved returns of unused items that are not defective, damaged or sent in error. The fee is deducted from your refund. There is no restocking fee when the problem is on our side.
How to Start a Return
- Email support@seelbund.com within 30 days of delivery with your order number, the item you want to return and the reason.
- For defective, damaged or wrong items, include clear photos or a short video of the problem and the packaging.
- We review your request and reply within 1–2 business days with approval and return instructions.
- Please do not send anything back before you receive our approval.
Return Shipping & Refunds
- For change-of-mind returns, return shipping is paid by the customer. Original shipping costs are non-refundable.
- If an item is defective, damaged on arrival or sent in error, we cover the return shipping and send a replacement or a full refund, your choice.
- Once we receive and inspect your return, we notify you of the result. Approved refunds go to your original payment method, usually within 5–10 business days.
One-Year Warranty
Every SEELBUND product is covered by a one-year warranty against manufacturing defects, starting from the delivery date. If a covered defect appears under normal use, we will repair or replace the item, or refund you if it cannot be repaired.
The warranty does not cover:
- Damage from rough, forceful or violent use, or use beyond a product's intended purpose
- Damage caused by human factors, such as misuse, accidents, cuts, burns, pet damage, or incorrect cleaning and storage
- Alterations or repairs made by anyone other than us
- Natural changes in leather over time, such as patina, creasing, scuffs and color deepening. These are part of what makes it yours.
To make a warranty claim, email support@seelbund.com with your order number and clear photos or a short video of the issue.
Questions?
If anything here is unclear, write to support@seelbund.com and we will help.